Refund policy

Returns

You may request a return within 7 days of receiving your order. To be eligible, an item must be unused, unworn, unwashed, undamaged, and returned with all original tags and packaging.

To start a return, submit a request through the Contact page on our store with your order number and reason for return. Please do not send items back without receiving return instructions.

Non-returnable items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Customised, altered, or made-to-order items

• Gift cards

• Final-sale items clearly marked as final sale

• Items returned without original tags or in used condition

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us through our store within 48 hours of delivery and include clear photos or videos of the item and packaging.

Refunds

After we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within [5–10] business days.

Original shipping charges are non-refundable unless the item was damaged, defective, or sent in error.

Return shipping

Customers are responsible for return-shipping costs unless the return is due to our error, a damaged item, or a defective item.

Cancellations

Cancellation requests must be submitted as soon as possible through our store. Orders can be cancelled only before they have been processed or shipped.

This policy does not limit any consumer rights that cannot be excluded under applicable law.