Shipping policy

Order processing

Orders are normally processed within [1–3] business days after payment is confirmed. Processing times may be longer during sales, holidays, high-volume periods, or for made-to-order items.

Business days do not include weekends or public holidays.

Shipping times and costs

Estimated shipping costs and delivery times are shown at checkout before you complete your order.

Delivery dates are estimates only and are not guaranteed. Delivery may be affected by carrier delays, customs processing, weather, incomplete addresses, or other circumstances outside our control.

Tracking

When tracking is available, tracking details will be sent after the order has shipped.

Delivery address

Please ensure that your shipping address and contact details are correct before completing your order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

International orders

For international deliveries, customers may be responsible for customs duties, import taxes, and other charges imposed by the destination country. These charges are not included unless clearly stated at checkout.

Lost, delayed, or damaged parcels

If your order is delayed, lost, or arrives damaged, submit a request through the Contact page on our store with your order number. We will review the issue and work with the carrier where appropriate.

Split shipments

If your order contains multiple items, they may be shipped separately. You will not be charged additional shipping costs for split shipments unless stated at checkout.